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Terms and Conditions

Booking your trip and payment details These booking conditions only apply to the trip arrangements which you book with us in KENYA and Across our offered destinations eg. Tanzania, south Africa Etc. and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements. . Buy signing, filling the form, Acknowledging, or accepting our services you agree to our terms and conditions.
To make a booking please follow the procedure on our website or with our agent fill an application form. The relevant application form needs to be completed by relevant person. Where you are under 18 at the time of booking, the application form also needs to be signed by your parent or guardian or initialed online during the booking process. The completed booking form must then be sent to us together with the payments referred to in paragraph 2 below.
Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your completed application form, your deposit and or acknowledgement from and with our agents. We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we dispatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.
LOCATION: TEULE HSE: SYOKIMAU KENYA WEBSITE: anikaafrikasafaris.co.ke Instagram: ANIKA AFRIKA SAFARIS FACEBOOK: ANIKA SAFARI
A minimum deposit of 35% fee of the full package must accompany the booking. We also offer and encourage an instalment plan with 50% of the trip payment made by a minimum of 3 months prior to departure. In any case the full balance must be received by us by six weeks prior to departure. Bookings made within six weeks require immediate full payment.


The price quoted for any trip covers the cost of the planning, the organization and carrying out of the trip, including group equipment, supplies, accommodation, administration and staff, except for the following, for which the you must be responsible: vaccination fees, travel insurance, cost of travel to and from the start / return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description and/or invoice. We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.


Once the price of your chosen trip has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the event of any change in our transportation costs or in dues, taxes or fees or in the exchange rates which have been used to calculate the cost of your trip.
Changes in Prices
In accordance with legislation, tour operators may raise the agreed-upon price as a result of increased transportation costs (including increased fuel prices), altered taxes, tariffs and fees, as well as fluctuating exchange rates.


Price increases will take place according to the following principles:
All prices are based on costs at the time of publication. ANIKA AFRIKA SAFRIS TOURS AND TRAVEL reserves the right to change the prices at any time before your booking is made. ANIKA AFRIKA SAFRIS TOURS AND TRAVEL will confirm price changes, if any, together with the confirmation of your booking.
Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of ANIKA AFRIKA SAFRIS TOURS AND TRAVEL. In the event of these prices being changed at any date ANIKA AFRIKA SAFRIS TOURS AND TRAVEL will charge the supplement to the client at cost.

Travel insurance: It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as trekking at altitude. Note that the majority of our trips do not require the use of TECHNICAL EQUIPMENT. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation. Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Health: Except as disclosed in your medical questionnaire, you are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give for this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you. If any information given in the application form or is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in above paragraph will apply and we will not be responsible for any costs or expenses incurred as a result,


Vaccination Requirements
Information about which vaccinations are required should be obtained from your GP/physician.
Special requests: Please advise us of any special requests prior to making your booking. Where possible, we will endeavor to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own
protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.


Cancellations and changes
Cancellation by the customer
If the customer cancels a tour up to 60 days prior to departure the deposit will be lost. If cancellation is made within 60-31 days prior to departure, a penalty fee of 65% of the total price of the tour will be levied. For any cancellation made within 30-16 days before departure, a penalty fee of 85% will apply. In the case of cancellations made less than 16 days before the start of the tour we are unable to offer any reimbursement. No refunds will be given by ANIKA AFRIKA SAFARIS for no-shows.
Cancellation made after the tour has started will also have no refunds unless in special conditions where applicable charges will be applied this process can take 6 weeks. The payment of bank fees for credit card payments and/or bank transfers are the responsibility of the customer and are strictly non-refundable.
The trip may be cancelled with no penalty charge should war, a life-threatening epidemic, or any other natural catastrophe or similar event occur within 14 days prior to departure. This will however be on the condition that your government advises against travelling to the specific area, and that the situation in question has arisen after the booking of the tour was made.


Cancellations must be made in writing and delivered either by hand, post, fax or electronic mail.
For any refunds claimed by a customer of ours a formal writing must be placed via hand. Post, email, this will be minus nonrefundable fees and transaction costs.


Cancellation by us
In the unlikely event that ANIKA AFRIKA SAFARIS TOURS AND TRAVEL has to cancel a tour or a service for any reason, we will try to offer the choice of an alternative arrangement; otherwise you will receive a full applicable refund. We will do our utmost to inform you about any cancellations at the earliest possible convenience and at the latest 14 days before the commencement of the tour.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) Where a part cancellation of a booking affects the basis on which the price was calculated, we will recalculate and re-invoice you accordingly.
You may transfer your place to someone else (introduced by you) if you are
Prevented from travelling, provided we are notified not less than 2 weeks before departure and subject to practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be effected. Any overdue balance payment must also be received.


Cancellation during travel or stay:
100% of total booking value will be forfeited
Many of our suppliers, each has their own amendment / cancellation charges. This will affect your refund Cancellations and amendments are therefore subject to our supplier’s conditions and on the understanding that the passengers shall be liable for all additional costs arising from cancellations and amendments. Anika Afrika reserves the right to claim a cancellation fee of up to 100% of the total package price, should the hotel claim the same.


Cancellation by Anika afrika: Passengers should at all times be covered by cancellation insurance, in the case of force majeure. Force majeure includes (but is not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.

Changes to your confirmed trip can be considered depending on practicalities and availabilities, but there might be a cost associated with these changes. We do not charge an amendment fee for doing so and will only pass on any extra costs involved in providing additional or alternative services which are incurred or imposed by any of our suppliers. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.


The itinerary is a guide to which we will attempt to adhere, but it may be
necessary to alter this at short notice as a result of circumstances or events
outside our control such as adverse weather or road conditions or any of
those amounting to force majeure (see paragraph on force majeure), or due
to the operating conditions imposed by owners and operators of accommodation,
facilities and transport. Your itinerary will, however, be the same in content as
far as is reasonably possible, unless circumstances beyond our control make this
impossible. Should weather conditions involve you in extra costs
such as accommodation, transportation and meals, these will be borne by mutual a
mutual agreement with us.


Changes and cancellation by us: As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings which we must reserve the right to do. Please note, our trips may require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 28 days prior to departure.
Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: –
Purchasing an alternative trip from us, of a similar standard to that originally booked if available. We will offer you at least one alternative trip of equivalent or higher standard for which you will not be asked to pay any more than the price of the original trip. If this trip is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the trip we specifically offer you, you may choose any of our other than available trips but you must pay the applicable price of any such trip. This will mean you are paying more if it is more expensive or receiving a refund if it is cheaper;


Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel we will, where appropriate, pay you the reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where:


we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as force majeure, the consequences of which we could not have avoided even with all due care; or
where applicable, we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been reached (see above).


No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.
Very rarely, we may be forced by “force majeure” to change or terminate your trip after departure
but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make
any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.


In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health, unavoidable events by us despite our best efforts such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.


Our Liability to you
We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer personal injury or your contracted trip arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted trip arrangements.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).


We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
Your acts and/or omissions or the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable or force majeure as defined above .
we cannot accept responsibility for any services which do not form part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the KENYA which would have applied had those services been provided in the KENYA. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable participant to refuse to take the trip in question.


Liability Limitation
Each tour package comprises one or more service components including the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. ANIKA AFRIKA SAFARIS TOURS AND TRAVEL has no direct day-to-day control over its suppliers. Accordingly, ANIKA AFRIKA SAFARIS TOURS AND TRAVEL accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in anything (including vehicles) utilized by any supplier for the provision of any service. Neither will ANIKA AFRIKA SAFARIS TOURS AND TRAVEL accept liability for any shortcomings of service caused by an act or omission of any supplier or its employees or agents.
ANIKA AFRIKA SAFARIS TOURS AND TRAVEL shall not be liable for any loss or expense arising from the
loss of property, cancellation or curtailment of the tour however caused, save to the extent that such loss of
baggage, cancellation or curtailment was caused directly by the negligence of ANIKA AFRIKA SAFARIS
TOURS AND TRAVEL.


Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is $ 500 unless a lower limitation applies to your claim under this paragraph or paragraph below. You must ensure you have appropriate travel insurance to protect your personal belongings. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention regulation applies, the maximum amount of compensation we will have to pay you will be limited.


Conditions of suppliers:
Suppliers, including transport operators, provide their services in accordance with their
own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal
injury, delay or loss / damage of personal possessions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to our staff or to any third party or damage to property, we are entitled, without prior notice, to terminate your trip.


We or staff employed ANIKA AFRIKA SAFARIS TOURS AND TRAVEL LTD are entitled to withdraw you from a trip in the above circumstances where the information provided on your application form or medical questionnaire proves to be materially inaccurate or incomplete. Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the withdrawal. You will in addition have to indemnify us against any loss or expense that may be incurred as a result of your actions.
You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.


Passport and visa requirements:
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.


Complaints. In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform your trip guide or our local agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our trip guide / local agent and the supplier as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide, local agent or supplier, you must contact us in KENYA using the contact details we have provided you with during your trip, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of the end of your trip giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. In the unlikely event you have a complaint which we cannot amicably resolve, you may, as an alternative to bringing a claim in the courts, Contract law and financial security


Our contract: We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (and whether or not involving any personal injury) which arises between us must be dealt with by the courts of KENYA


Our website: The information contained in our website and in our other advertising material is believed correct
to the best of our knowledge at the time of publication. However, errors may occasionally occur and information
may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price)
with us at the time of booking.

Claims
If you have a complaint it must be directed to ANIKA AFRIKA SAFARIS TOURS AND TRAVEL or our local representative as soon as the problem comes to light so that we may attempt to rectify the situation. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of the tour. ANIKA AFRIKA SAFARIS TOURS AND TRAVEL cannot accept responsibility for any complaints of which we are not notified of entirely in accordance with this clause. Should any legal dispute arise it must be settled in Nairobi, Kenya.


Points to note:
Anika Afrika will not be liable to any loss, damage, delay or any form of complaints due to a client failing to read or understand our terms and conditions. As they are publicly displayed. If you do not understand the language in writing, ask for translation before booking. If you cannot see please ask for help or clarification from us.
Prices are subject to change on availability, seasons or unforeseen conditions.
Cancellation during travel or stay: 100% of total booking value will be forfeited
Many of our suppliers, each has their own amendment / cancellation charges. This will affect your refund Cancellations and amendments are therefore subject to our supplier’s conditions and on the understanding that the passengers shall be liable for all additional costs arising from cancellations and amendments. Anika Afrika reserves the right to claim a cancellation fee of up to 100% of the total package price, should the hotel claim the same.


Cancellation by Anika afrika: Passengers should at all times be covered by cancellation insurance, in the case of force majeure. Force majeure includes (but is not limited to) war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, acts of God, natural or nuclear disaster, fire, adverse weather conditions, level of water, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.


Airlines Cancellation & Refunds:
Cancellations of airline tickets are subject to rules of the airline. Details of the airline tickets’ cancellation policy should be obtained by the passenger in writing prior to confirmation.
Tour Price: Prices are based on current rates of exchange and are subject to variation if there are increases due to Government action, Value Added Tax, changes in exchange rates, increases in transportation costs or fuel prices, airfares or hotel rates.
All prices are quoted in United States of America Dollars, unless otherwise stated. Payment is accepted at the rate of exchange at the time of receipt of payment. Bank charges are for the account of the remitter.
Refunds: No claim for any refund of any description shall be considered by Anika Afrika, nor will any liability attach to Anika Afrika, if for any reason, specific tour arrangements, accommodation, excursions or meals are unavailable or denied to passengers during the tour.
Anika Afrika shall, however, endeavor at all times to comply with our pre-determined tour itinerary, but cannot be held responsible for any reason should this not be possible, it being noted that it may be in the interest or for the welfare of passengers that alterations are made for their safety and any additional and / or unavoidable expenses shall become their financial responsibility.


Refunds and Unused Services
No refunds will be made for no shows, or any unused services.
Insurance: It is the responsibility of the passenger(s) to effect full and comprehensive insurance cover for personal baggage / effects, foreign and local currency, travelers, cheques, medical expenses, personal accident and cancellation / curtailment.
Wild Animals: Passengers need to be aware that Safaris frequently visit areas with wild animals. Neither Anika Afrika nor its employees, nor our agents can be held responsible in any way whatsoever for any injury or incident while on safari.


Payment & Confirmation: Written confirmations will be sent to passengers (Directly or through their booking agents). Original documentation will be handed to passengers on arrival. Or will have been shared to the passengers through email before arrival.
Final payment is due 8 weeks prior to arrival or on the date stipulated on the invoice. Bookings made within 30 days prior to departure must be accompanied by full payment.
Special Requests: Special requests for meals, rooms etc., must be made at least one month in advance and in writing. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed.


Take note
A DAY IS 8 HRS AND NIGHT IS 8 HRS : charges follow this description for transportation and other services overcharge may be incurred if proper timing was not communicated at the time of booking.
Packages with nights and days (e.g. 5 days and 4 nights) will not be affected by this unless more time is added at the end of your package


We allow kids 3 years and below at the time of the start of your trip to travel to tours for free. Kids charges are also subject to charges depending on your trip specifics (accommodation, parks, sites etc.) please make sure you accommodate your child in the booking process Anika afrika will not be liable for kid’s charges incurred during the trip due to miss information or lack thereof.


were we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is $500 unless a lower limitation applies to your claim under this paragraph or paragraph below. You must ensure you have appropriate travel insurance to protect your personal belongings. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea or rail carrier to which any international convention regulation applies, the maximum amount of compensation we will have to pay you will be limited.
Changes and updates to this document may occur depending with seasons, changing laws, Government stability, changes in our policies or future unforeseen conditions. Anika Afrika Safari reserves the rights to make those changes and update our public sites and documents.
This terms and conditions are applicable as of march 2024,


They are available on our website, and links embedded on our booking documents
Kindly read and understand.